Hollywin Privacy Policy

At Hollywin, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit hollywin.com, create a Hollywin casino account, or use our mobile applications. By registering with us, using Hollywin login credentials, or otherwise accessing our platform, you agree to the practices described below.

Hollywin is owned and operated by Stable Tech N.V., licensed and regulated under the Curaçao Gaming Authority (License OGL/2024/161/0191, granted 16/07/2024). We process your personal data in accordance with applicable data protection laws and our regulatory obligations.

Information We Collect

When you interact with casino Hollywin, we collect several categories of information to provide our services, verify your identity, and comply with legal requirements.

• We gather registration data such as your full name, date of birth, email address, phone number, and residential address when you create a Hollywin casino account.
• We collect identity verification documents, including government-issued ID, proof of address, and payment verification, as part of our Know Your Customer (KYC) procedures.
• We track your gaming activity, including deposits, withdrawals, wagering history, and bonus usage, to manage your account and improve our services.
• We record technical data such as your IP address, device type, browser information, and login timestamps whenever you use Hollywin login to access your account.
• We store transaction details related to deposits and withdrawals processed through our supported payment methods.
• We may collect communication records when you contact our customer support team via email or live chat.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating Hollywin online casino and ensuring a safe, compliant gaming environment.

• We use your data to create and manage your Hollywin casino account and verify your identity.
• We process your information to facilitate deposits, withdrawals, and other financial transactions.
• We analyze your gaming activity to detect fraud, prevent money laundering, and comply with our licensing obligations.
• We use your contact details to send you important account notifications, security alerts, and, where you have consented, promotional offers such as a Hollywin bonus or Hollywin no deposit bonus updates.
• We may use your data to personalize your experience, including tailored game recommendations and loyalty rewards through our VIP program.
• We use technical data to maintain the security and functionality of our website and Hollywin app.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies help us keep you logged in, remember your language settings, and understand how you interact with our platform. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you register a Hollywin casino account, compliance with our legal and regulatory obligations under our Curaçao license, our legitimate interests in preventing fraud and improving our services, and your consent where required, such as for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors to facilitate deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, ecoPayz, and various cryptocurrencies.
• We share information with identity verification providers to complete KYC checks.
• We may disclose data to regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• We work with game providers and platform partners who may process limited data necessary for delivering our gaming content.
• We may share information with law enforcement agencies when required to prevent fraud, money laundering, or other illegal activity.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory requirements. Typically, we retain account and transaction records for a minimum period required under our licensing conditions, even after you close your Hollywin casino account.

Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security protocols include data encryption, secure servers, and restricted access controls. While we strive to protect your information at every level, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and will respond to your requests in accordance with applicable law.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You may request restriction or object to certain types of data processing.

To exercise any of these rights, you can contact our support team at [email protected], and we will respond to your request within a reasonable timeframe.

Restricted Jurisdictions

Hollywin does not accept players from a number of restricted countries due to licensing and regulatory limitations. We advise all users to review our Terms and Conditions to confirm whether Hollywin is available in their country of residence. We also prohibit the use of VPNs or similar tools to bypass our geo-restrictions, and accounts found in violation of this policy may be subject to closure.

Age Restriction

We only permit individuals who are at least 18 years of age, or the legal gambling age in their jurisdiction, to register a Hollywin casino account. We take reasonable steps to verify age and identity during our KYC process and will close any account found to belong to an underage user.

International Data Transfers

As we operate internationally and offer localized versions of our platform for Australia, New Zealand, Canada, Germany, and Norway, your data may be transferred to and processed in countries outside your country of residence. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy, regardless of where it is processed.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Hollywin online casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to our support team via email at [email protected] or through our 24/7 live chat service available directly on our website.